FAQ

Last Updated: September 17, 2026

Welcome to the Marlow & Carter Help Center. Below you will find answers to common questions regarding ordering, Canadian delivery timeframes, product returns, and checkout processing. If you require additional assistance, please reach out to customer care at info@marlowcarter.com.

1. Shipping & Delivery

Where do you deliver?

We ship exclusively to street addresses and destinations across Canada.

How much does Canadian shipping cost?

We provide Free Standard Shipping ($0.00) on every single Canadian order, with no minimum purchase requirement.

What are your order cutoff, handling, and transit times?

  • Daily Order Cutoff Time: 8:00 PM EST/EDT (Toronto Time)
  • Order Handling / Processing Time: 1–3 business days (Monday–Friday)
  • Transit Time: 5–8 business days (Monday–Friday)
  • Total Estimated Delivery Window: 6–11 business days

Which carriers do you use and how do I track my package?

Delivery is completed by reliable carrier networks including Canada Post, Purolator, and UPS. As soon as your order is dispatched, an automated email will be sent containing your tracking number and online monitoring link.

2. Returns & Refunds

What is your return policy?

We offer a clear 30-day return policy from the date of parcel delivery. Returned merchandise must be unused, in its original condition, and in original packaging. We charge $0.00 restocking fees.

How do I start a return and get the return address?

To initiate a return, email customer support at info@marlowcarter.com with your order number. Once pre-authorized, our team will email you exact return instructions along with the designated fulfillment center return address.

*Important: Our registered office in London, UK is strictly an administrative headquarters and CANNOT process physical product returns. Packages sent to London without authorization will be rejected.

What if my item arrives damaged or defective?

Please inspect your delivery upon arrival and contact us at info@marlowcarter.com within 24 hours of delivery with photos of the damaged or defective item and outer packaging. Marlow & Carter covers return costs for damaged or faulty items and provides a free replacement or full refund.

When will I receive my refund?

Once your return is inspected and approved at our facility, refunds are issued back to your original payment method in CAD ($) within 7 business days. Please allow an additional 3–5 business days for your bank or credit card provider to post the credit.

3. Orders & Payments

Which currency and payment methods do you accept?

All transactions on marlowcarter.com are billed in Canadian Dollars (CAD $). We accept major credit/debit cards (Visa, Mastercard, American Express) and digital payment options (Shop Pay, Apple Pay, Google Pay).

Can I modify or cancel my order after placing it?

If you need to adjust your shipping address or order details, please email info@marlowcarter.com before our daily order cutoff at 8:00 PM EST/EDT (Toronto Time). While we will make every effort to fulfill modification requests, changes cannot be guaranteed once order processing has begun.

Marlow & Carter

Part of FF COMMERCE LTD (Companies House: 17398899)

Customer Support Email: info@marlowcarter.com

Order Cutoff: 8:00 PM EST/EDT (Toronto Time)

Registered Administrative Address

FF COMMERCE LTD
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)

Product Return Address

Issued Upon Authorization
Contact info@marlowcarter.com to receive return instructions.
(Pre-approval mandatory)

© 2026 Marlow & Carter | Part of FF COMMERCE LTD | All Rights Reserved