Privacy Policy

Last Updated: September 17, 2026

Marlow & Carter (operated by FF COMMERCE LTD, "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated e-commerce experience (the "Services"). Our storefront is powered by Shopify, which enables us to deliver secure online commerce to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from marlowcarter.com or otherwise communicate with us, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you, as defined under PIPEDA. Personal information does not include anonymous or de-identified data. Depending on how you interact with our Services, we collect and process the following categories of personal information:

Sources of Personal Information: We collect data directly from you (when creating an account or placing an order), automatically through cookies and device tracking, from our technology service providers, and from business or marketing partners.

2. How We Use Your Personal Information

Consistent with PIPEDA's consent and purpose-limitation principles, we only collect, use, and disclose personal information for purposes a reasonable person would consider appropriate in the circumstances, including:

• Provide, Tailor, and Improve Services: Fulfilling contracts, processing payments, executing orders, managing account credentials, arranging shipping, processing returns/exchanges, enabling product reviews, and personalizing product recommendations.
• Marketing and Advertising: Sending promotional communications via email, postal mail, or SMS with your consent, and displaying tailored online advertisements on our site or third-party platforms based on your shopping activity.
• Security and Fraud Prevention: Authenticating user accounts, securing checkout sessions, detecting and investigating fraudulent or illegal activity, and protecting public and system safety.
• Customer Communication: Delivering responsive support, providing order status updates, and maintaining our business relationship with you.
• Legal Compliance: Complying with applicable Canadian federal and provincial laws, responding to lawful requests from courts or government authorities, and enforcing our site policies.

3. Disclosure of Personal Information & Shopify Relationship

We disclose personal information to third parties for legitimate operational purposes, including service providers (IT management, payment processors, analytics, customer support, shipping partners), business marketing partners, affiliated corporate entities, or in connection with corporate transactions such as mergers or asset sales. Any such third parties are required to protect your information to a standard comparable to the protections required under PIPEDA.

Relationship with Shopify: Our store is hosted on Shopify Inc. Shopify collects and processes personal information regarding your access to and use of the Services to support our storefront and provide enhanced e-commerce features. Shopify may process information obtained across multiple merchants to improve its services. For details on how Shopify manages data, review the Shopify Consumer Privacy Policy.

4. Your Privacy Rights & Choices

Under PIPEDA and applicable provincial privacy laws, you have the following rights regarding your personal information:

• Right to Access: Request access to and confirmation of the personal information we hold about you.
• Right to Withdraw Consent: Withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Right to Correction: Request correction of inaccurate or incomplete personal records.
• Right to Challenge Compliance: Challenge our compliance with PIPEDA principles by contacting us directly.
• Communication Opt-Out: Unsubscribe from marketing emails anytime via the link displayed at the bottom of our emails.

To exercise any of these rights, email us at info@marlowcarter.com. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the applicable provincial privacy regulator.

5. Security, Retention & International Data Transfers

Security & Retention: While we employ industry-standard technical and organizational security measures, no transmission over the internet can be guaranteed as completely secure. We retain personal information only for as long as necessary to maintain accounts, satisfy contractual obligations, or comply with legal rules, consistent with PIPEDA's retention principle.

Children's Privacy: Our Services are not intended for children under the age of majority in their province or territory of residence, and we do not knowingly collect personal information from young children without appropriate parental or guardian consent.

International Transfers: Personal data may be transferred, stored, and processed outside Canada, including in the United States, where it may be subject to the laws of that jurisdiction. Where such transfers occur, we take contractual and technical measures intended to provide a comparable level of protection to that required under PIPEDA.

Data Controller Profile & Contacts